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At Ecolab we find solutions for the world’s biggest problems. Around the globe, our customers trust us to keep their environments clean and safe, help them to operate efficiently and to achieve their sustainability goals. Partnering to help solve global challenges is what we do best.
Now we are looking for Back Office Colleagues who will join our Customer Service team based in Budapest.
We are looking for You if You:
- Wish to work for a Fortune 500 multinational company.
- Want to join an organization is certified as Great Place to Work
- Possess the drive to deliver satisfaction to our customers.
- Are able to focus on details and set priorities.
- Are capable of meeting daily deadlines.
- Got logical thinking and basic calculation skills.
- Are ready to take responsibility and ownership.
- Enjoy working in a team.
- Min. intermediate Italian and/or Spanish knowledge
- Min. intermediate English
- Experience in Microsoft Word, Excel and Outlook
- Good communication skills (especially in written)
What you’ll get:
Working at Ecolab is more rewarding than just helping to make a difference in the world. It’s about being part of a team that gets results, has fun and makes huge positive contributions to the lives of others. What’s more you’ll be rewarded with an exciting chance to grow and develop your career in a world leading organization. You’ll be given full training so that you soon become a real expert in what you do, carving your own career.
Job overview:
A member of the Back Office Team is a vital partner in delivering satisfaction to Ecolab customers in a sustainable and profitable manner by supporting Ecolab business needs across Europe by processing orders and contracts end to end accurately, completely and within agreed deadlines. This individual effectively communicates (in writing) with local Ecolab Customer Service representatives in the countries, Divisional representatives and other Ecolab businesses and/or functions. The team serves the local Divisions by processing high volumes of inbound transactions, including order requests submitted and handle end to end contract management activities. Its main aim is to serve the customers by on time and accurate equipment delivery as well as to support the business by timely invoicing thus increasing monthly revenue.
The role delivers value to our customers and therefore our company by:
- Accurately entering all order and contract related transactions and managing exceptions as per defined processes
- Managing workload as per defined service level agreements by meeting daily / monthly deadlines
- Running reports in order to ensure all invoices are sent out, asset depreciation for the equipment on loan started on time and errors are corrected.
- Build & maintain mutually beneficial, friendly but professional relationship with local customer service Front Office teams.
- Follow up on missing order information or other general inquiries and requests with the local Front Office team.
- Adjust delivery dates accordingly, when necessary.
- Escalate technical issues.
- Be part of automation projects.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
