Description
Join our journey as we connect for a better future. Ready?
We are looking for a
Fixed IT Billing & Charging Operation Manager
#Vodafonespirit
Leading Fixed Services Billing & Charging Domains in compliance with the internal procedures (SOX, ISO-27001, ISO-22301, etc.) and Vodafone Turkey Strategies.
Accountable for performance improvement at both each individual and whole teams, and engage them in the Vodafone way to be the best they can, ensuring that personal development is supported
Job Responsibility
Your place in the team
- Daily Operational Management of Fixed Billing & Charging Services Teams,
- Ensure revenue and invoice control steps and financial checks and activities,
- Manage cross-functional streams aiming at detecting, analysing and solving Billing & Charging related issues,
- Assess and coordinate necessary actions for charging related issues in terms of overcharging and revenue loss,
- Managing system availability, performance and establish proactive actions,
- Managing and coordinating OPEX and CAPEX budget and ensure the execution of all of the activities
- Vendor & Supplier Management
- Accountable to implement best practices to optimize Billing & Charging services at any stage,
- Follow System Performance Reports and ensure to take proactive actions for increasing system performance
- Responsible of deployment, proactive checks and controls and monitoring deployed packages
- Accountability for both individual and team performance management, including quality capture and assessment
- Support the implementation of new products, services and projects
- Carry out Training Needs Analysis for team members
Uzun Tanım
We are looking for you if you have
- Experience IT Service Operations especially in Billing & Charging Domains
- Strong stakeholder engagement skills
- Strong people leadership skills with a focus on developing operational capacity and taking accountability for service delivery and operational excellence.
- At least 5 years experience of leading an operations management team in a medium sized or large IT organization. Drive to deliver results and exceed customer expectations
- Demonstrate a strong ability to build and maintain productive relationships with customers, subordinates, peers and top management.
- Effective people management skills
- Clear and concise communication with customers and team
- Ability to collaboratively solve complex problems
- Ability to work under pressure
- Advanced English
Get to know us
If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye
Diversity and Inclusion
At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.
