The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to:
- Assist, implement, and support customers at key moments in their payroll and HR onboarding experience
- Complete new PayrollPanda account setup on behalf of the customer and serve as their go-to person during the onboarding process
- Liaise with clients to obtain payroll information, updates and/or changes, draft payroll summary and provide advice on any payroll queries
- Work closely with the sales team to ensure a smooth transition and onboarding experience for new customers
- Understand customer pain points and work with the product and sales team to simplify and automate existing processes
Requirements: -
- 1-2 years of experience in a client facing role
- 1-2 years of experience in payroll processing
- Excellent written and verbal communication skills
- High attention to detail, structured with a desire to learn and succeed
- Must be fluent in English and Malay
Job Type: Full-time
Salary: RM2,500.00 - RM3,000.00 per month
Benefits:
- Work from home
Schedule:
- Monday to Friday
Application Question(s):
- What is your expected salary?
- When is your earliest availability?
Experience:
- Onboarding: 1 year (Preferred)
- Payroll: 1 year (Preferred)
