Job Details:
- Classification: Part-time, Non-Exempt
- Schedule: Performance-based (primarily nights and weekends)
- Pay: $18-$20/hour based on experience
As front-line representatives of Omaha Performing Arts, the Guest Services team provides exceptional customer service and ensures every patron has a safe, positive, and enjoyable experience while attending events at Steelhouse Omaha. The Guest Services team performs a variety of duties while adhering to O-pa Core Values of Team, Inclusion, Trust. and Integrity.
Position Duties and Responsibilities:
- Operate walkthrough magnetometers, inspect any bags entering the facility, and ensure prohibited items do not make it inside the facility
- Scan several different ticket types and direct any guests with ticketing issues to the management team OR a box office representative
- Promote upgraded experience opportunities to guests as they enter the facility
- Help patrons navigate the building by being familiar with key locations within the facility
- Perform ID checks and wristband patrons wanting to purchase alcohol.
- Monitor exit doors to prevent reentry and alcoholic beverages from leaving the venue
- Work with other departments on closing procedures to ensure the building is clean, orderly and ready for the next event.
- As a representative of O-pa, required to adhere to organizational policies, including Harassment Policy, Drug & Alcohol Policy, and Tobacco-Free Workplace Policy.
- Attend any required development/training sessions.
- Other duties as assigned
Minimum Experience and Qualifications:
- Must work well in a fast-paced team environment, while maintaining a degree of composure and professionalism.
- Highly effective oral communication skills with a variety of patrons
- Comfortable working for both indoor and outdoor venues.
- Able to assist with large crowds safely and effectively
- Must have internet access for digital performance sign-up as well as a valid email account for digital correspondence
- Must be at least 17 years of age
Minimum Education Requirements:
- None
Supervisory Responsibilities:
- None.
Physical Demands/Working Conditions:
- Requires acute hearing when providing patron service and advising of time constraints
- Must be able to work in a loud and noisy environment
- Must be able to stand for extended periods of time
- Requires occasional walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping.
- May be required to lift up to 10 pounds
