- Hybrid / Remote Working
- Opportunity to work in a rapidly expanding organization
About Our Client
Our client, an SME in Singapore, is seeking to expand its workforce. They are currently in search of an outstanding Service Delivery Manager to join their team, this role plays a vital part within the leadership team.
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Job Description
As a Service Delivery Manager, your responsibilities include:
- Offering strategic direction and guidance to the delivery team, ensuring efforts are aligned with the company's mission and vision
- Effectively overseeing interactions with clients and stakeholders, engaging with them in a professional and prompt manner
- Formulating and updating customer-specific improvement plans that cater to their unique needs
- Ensuring adherence to SLAs by consistently delivering services as per agreed-upon standards
- Supervising the provision of the company's services through project planning and scheduling, guaranteeing the timely achievement of project objectives, and handling modifications to project scope and expenses
- Optimizing resource allocation across projects, taking into account competencies, availability, and project priorities
The Successful Applicant
As a successful candidate, you will have the following:
- Bachelor's Degree in Computer Science or a relevant field
- At least 7 years of experience in service delivery within the IT industry in a similar role. Experience in a System Integrator environment will be a bonus
- Cyber Security understanding and experience of cyber tools
- Highly experienced in Microsoft Dynamics and Power BI
- PMP certified
What's on Offer
This exciting opportunity presents a dynamic and fast-paced environment, providing the chance to collaborate with diverse clients and experience continuous growth alongside the company. Additionally, the role offers the flexibility of remote working.
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